Platform Onboarding
Everything your team needs to get up and running on NablixAI NetOps.
Platform Walkthrough
Network Dashboard
/network-operations-dashboardYour command center. Monitor real-time KPIs, node health, throughput, latency, and active anomalies across all regions.
Pro Tips
Check Health Score first — below 70% triggers escalation
Anomaly panel auto-refreshes every 30s
Click any region row to drill into node details
Team Login Credentials
Passwords masked by default — click eye icon to revealDawit Taddese
Network Engineer
Selam Bekele
NOC Analyst
Yonas Girma
Systems Administrator
Hiwot Alemu
Security Analyst
Bereket Haile
DevOps Engineer
Tigist Worku
Network Operations Manager
Abebe Mekonen
Incident Responder
Share credentials only through secure channels. Passwords should be changed after first login.
Keyboard Shortcuts
Navigation
Incidents
Work Orders
Dashboard
First-Run Incident Workflow
Follow these steps when you encounter your first incident. Check off each step as you complete it.
Alert Received
System detects anomaly or threshold breach. Alert fires via SMS, email, or in-app notification.
Check your notification channel. Acknowledge within 5 minutes to prevent auto-escalation.
Triage & Classify
Open Incident Management. Assess severity (P1–P4), affected services, and blast radius.
Set severity, add initial description, assign to yourself or appropriate team member.
Investigate
Use Network Dashboard to correlate metrics. Check anomaly panel, latency spikes, and node health.
Document findings in incident notes. Link related work orders if infrastructure changes are needed.
Remediate
Apply fix — manual or via automation workflow. Create work order for infrastructure changes.
Execute remediation steps. Update incident status to "In Progress". Log each action taken.
Verify & Resolve
Confirm metrics return to normal. Check health score and alert feed for 10 minutes post-fix.
Mark incident Resolved. Add resolution summary and root cause. Close linked work orders.
Post-Incident Review
For P1/P2 incidents: schedule PIR within 48 hours. Document timeline, impact, and prevention steps.
Share PIR report with team. Update runbooks if process gaps were found.